There are many advantages to outsourcing your application support. The most important thing is to find a solution that provides increased business benefits versus decreased costs. Here are the top five benefits we think you’ll get from outsourcing your application support:

Growth in technology can make it difficult to meet increased user demands alongside the day-to-day activities of your company. Outsourcing these needs to a third party allows your staff to focus on the core activities of your business, whilst the experts take care of your software. This allows you to free up staff in-house to focus on your core competence. Outsourcing your application support will therefore improve your internal efficiency and enable a service provider to focus on supporting your business applications

Outsourcing your application support means that your IT needs are always taken care of by a specialist team, regardless of employee turnover or staff absences. This means that you have consistent and continuous support, managed to a higher standard than if you were providing it in-house. Patching, monitoring, and technical upgrades can be managed in a strategic manner, ensuring your systems are live and operational.

If keeping up with program maintenance, service upgrades, and support is proving costly, your company could reduce your outgoings by outsourcing this task to a dedicated service provider. Doing so will mean that you can control mounting costs, rolling them into a fixed-price support contract. Cutting your in-house staff costs as well as your overheads could result in funds being allocated elsewhere in the business or simply increasing your profit margins. It could also provide you with options of downsizing your offices to cut costs further if you are left with a considerable increase in space.

Managing staff can be a time consuming and costly business. Outsourcing application support ensures that you don’t have to worry about training and arranging staff cover during holidays. You will have extra support when your in-house employees are absent, and can allocate your staff most effectively according to their strengths.

As your application support requirements change, outsourcing will give you the flexibility to use third-party support when necessary, and release them if you do not require support as software is retired. All your demands will be met solely through your provider, so they will be able to keep up with varying priorities and manage your needs effectively.