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Is AI set to revolutionise retail?

On the latest episode of The Innovation Room, "Future of Retail with AI", I talked with Paul Kerrison Director of Engineering and Architecture at Dunelm about how artificial intelligence could transform the sector.

We explored rising customer expectations, the digital divide between large and small retailers, and the need for nuanced personalisation that respects privacy.

Paul believes humans still have an invaluable role in building relationships and making shopping enjoyable. But AI can significantly augment capabilities.